Shipping Policy
Shipping Information:
We strive to provide our customers with the best shipping options available. All orders are processed within [X] business days. You will receive a confirmation email with a tracking number once your order has been shipped.
Shipping Rates:
Shipping costs are calculated at checkout based on the weight of your items and the shipping method selected. We offer a variety of shipping options, including standard, expedited, and express shipping.
Delivery Times:
Delivery times vary based on your location and the shipping method chosen. Typically, you can expect:
- Standard Shipping: 3 to 10 business days
International Shipping:
We currently do not make International shipping.
Lost or Damaged Items:
If your order is lost or arrives damaged, please contact our customer support team within 1 days of delivery. We will assist you in resolving the issue promptly.
Refund Policy
Refund Eligibility:
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Non-Refundable Items:
Certain items are non-refundable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refund Process:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at admin@cinecial.com.
Cancellation / Return / Exchange Policy
Order Cancellations:
If you wish to cancel your order, please contact us within 1 hour of placing your order. After this period, we cannot guarantee a cancellation as processing may have begun.
Return Process:
If you need to return an item, please follow these steps:
- Contact our customer support team to initiate a return.
- Ship your item to the address provided by our support team.
- Include your order number and any other required documentation.
Return Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., wrong item sent). Shipping costs are non-refundable.
Exchanges:
If you need to exchange an item for the same item, contact us. If you are exchanging for a different product, please follow the return process and place a new order for the desired item.
Contact Us
For any questions or concerns regarding these policies, please contact us at admin@cinecial.com or +91 7358125393. We’re here to help!